Refund policy

Hey, I hope you love the art I made you! If you didn't, I'm sorry to hear. Let's talk about next steps.

Storiemade has a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, you'll need to show your receipt / proof of purchase. Your item must be in the same condition that you received it. The original packaging is not required, but the item must be packaged *safely.* Items that become damaged during the return process are not eligible for a refund. 

To start a return, you can contact me at storiemade@gmail.com. Please note that returns will need to be sent to the following address: 115 Court Street #3, Brooklyn NY, 11201 

If your return is accepted, I'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at storiemade@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged, or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom orders cannot be returned (meaning unlisted, personalized artwork that you commissioned from me directly). I cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since I've approved your return, please contact me at storiemade@gmail.com.